Service Level Agreement (SLA) for Training Services

This Service Level Agreement (SLA) outlines the terms and conditions under which EntreprendreDNA (“Service Provider”) will provide training services to its valued clients (“Client”). This agreement is effective as of June 17, 2024.

1. Services

EntreprendreDNA is committed to delivering high-quality training programs designed to empower individuals and organizations with the knowledge and skills needed for success. Our training offerings include:

• Workshops and Seminars: Interactive sessions on a variety of topics, including entrepreneurship, leadership, marketing, and personal development.
• Custom Training Programs: Tailored training solutions designed to meet the specific needs of organizations and their teams.
• Online Courses: Flexible, self-paced learning experiences accessible from anywhere, anytime.

2. Service Availability

We strive to provide flexible scheduling options to accommodate our clients’ needs. Our standard training availability is during business hours, Monday to Friday, 9:00 AM to 5:00 PM. We can also arrange training sessions outside of these hours upon request.

3. Response Time

Our dedicated team is committed to providing prompt and efficient support. We aim to respond to client inquiries within 24 hours during business days.

4. Performance Standards

We hold ourselves to high standards of training excellence. Our commitment to our clients includes:

• Qualified Trainers: Our trainers are experienced professionals with expertise in their respective fields.
• Relevant and Engaging Content: Our training materials are up-to-date, informative, and designed to promote active participation.
• Positive Learning Environment: We create a supportive and inclusive learning environment that encourages collaboration and growth.

5. Service Credits

In the unlikely event that we fail to meet the agreed-upon performance standards (e.g., cancellation of a scheduled training session without adequate notice), we may offer service credits to compensate for any inconvenience caused. The specific terms and conditions for service credits will be outlined in individual training agreements.

6. Client Responsibilities

To ensure a productive and successful training experience, we kindly request that our clients:

• Provide accurate participant information and any specific learning requirements.
• Ensure participants actively engage in the training sessions.
• Make timely payments as per the agreed-upon billing schedule.

7. Confidentiality

We respect the confidentiality of our clients’ information. We will not disclose any proprietary or sensitive information shared during the training sessions without prior written consent.

8. Termination

This agreement can be terminated by either party with 30 days’ written notice. Upon termination, the client will be responsible for all outstanding payments for training services received.

9. Dispute Resolution

We value open communication and aim to resolve any disputes amicably. In case of disagreements, we encourage direct discussions to reach a mutually satisfactory solution. If necessary, mediation or arbitration may be pursued as a last resort.

10. Governing Law

This agreement shall be governed by the laws of Malaysia.

By engaging our training services, you acknowledge that you have read and agreed to this Service Level Agreement.

Thank you for choosing EntreprendreDNA as your trusted training partner!